Toad Free Broadband
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Frequently Asked Questions

What is ADSL?

A new modem technology transmitting data at a higher frequency enabling more data through the line.

How do I get ADSL?

• Visit our our office to sign the contract (6 month minimum)
• Pay the connection/transfer fee and first month rental
• Wait 3-4 days for line activation

Will all my usual phone features work with ADSL?

Your normal telephone features will work as normal. However, we will not be able to offer you an ADSL service if you have some services connected to the same line such as alarms, PABX, etc.

Do our telephone lines need to be updated for ADSL?

The vast majority of telephone lines will not require any upgrade work specifically to support an ADSL service. ADSL uses a robust technique specifically suited to ordinary telephone lines.

What is involved in an ADSL line test?

There are vital requirements to be met before ADSL can be provided. Not all telephone services belonging to an ADSL covered exchange can have an ADSL service.

The line will be tested for the following requirements:
a) Your phone line belongs to an ADSL enabled exchange.
b) Your location is within range from your exchange.
c) Your line is without any ADSL incompatible equipment.
d) There are no incompatible products on your line.

I live in a block of units and the Body Corporate cannot agree on cable access. Will there be a similar problem with ADSL?

No. ADSL uses your existing telephone line so there will be no need to get permission from the Body Corporate to install high speed access to the Internet via ADSL.

Can I take my Broadband with me if I move premises?

This depends on whether the premises that you are moving into belongs to an ADSL enabled exchange. Please contact your phone provider before moving to confirm that your new exchange is enabled.

What are the benefits of ADSL?

• You can make & receive telephone calls while on-line.
• Use it 24 hrs a day without call charges/disconnection.
• There is no need to dial up and no drop outs.
• Up to 20 times faster than a 56k phone modem.

What are the minimum computer requirements?

None. We can connect all computers including Windows 98.

How does it work?

Simply connecting the ADSL modem between your phone line and your computer allows you to send high speed digital information without interfering with normal phone operations. You can surf the net and use the phone line for your voice calls at the same time.

Why do I need a network adapter in my computer?

ADSL modems and routers use Ethernet (network card) because it provides the interface to support connections between computers connected to a LAN. Ethernet is the most popular form of local area networking.

How secure is my computer when always connected?

ADSL provides a dedicated Internet connection over private telephone lines reducing the risk of your data being accessed by hackers. For maximum security you can add a firewall.

Is there a money back guarantee?

When you apply for Broadband we check your location, equipment and  line. If a connection looks doubtful we will not proceed. When the tests are positive, we then contact you to arrange an installation time. If a service proves unsuitable after installation, the setup and rental fee is refunded.

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